Equipment Warranties


  • All equipment purchased from Australia On Line has a 12 month warranty for manufacture defects.
  • Equipment return under warranty - You may return equipment for testing that is subject to our warranty. If the equipment is determined to be faulty where the fault has not arisen because of damage incurred after purchase, we will either repair or replace the equipment and credit your account for reaonsable Australia Post costs in returning the warranty equipment to us. If the returned equipment is tested to be free of fault then you will be charged a $20 service fee and $15 postage and handling to return the equipment to you.
  • If you wish to have equipment supplied to you without having first returned equipment for testing (forward replacement), you may purchase replacement equipment from us (and $15 postage and handling). If you then subsequently return replacement equipment to us with all original packaging and in saleable condition within 15 days of dispatch to you, we will credit the purchase price of the modem to your account (minus a 20% restocking fee). If instead of returning the new modem you return the orignal equipment then as per above, the original equipment will be tested by us and if it proves faulty the cost of the replacement modem plus the postage and handling will be credited to your account.

Helpdesk: 1300 650 661 or (03) 8330 4900 Closed Mar 25,27,28
Mon-Fri 9am-9pm,Sat/Sun 9am-7pm AEST